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Terms and Conditions

Our Commitment To Your Privacy

Your privacy is important to us.

What Information Is Collected: As part of the order process, the following information is collected from shoppers:

Name
Shipping/Billing Address
Email address
Phone number
Pay Pal Information

How That Information Is Used: Your personal information is used to process your order and to advise you of events and news from Pet Threads.

Shipping Information: Depending on the time of year, in stock orders ship usually ship the next day. Custom flounder, Mega flounder and minnow orders take 3 to 4 weeks to make and ship. Custom flounder orders may take longer near the Christmas holiday. Embroidered items may take 1-2 weeks to ship. We ship via the US Postal Service.

Refund, Returns and Cancellation Policies:
Cancellations within 24 hours of ordering are allowed. If you are displeased with a product for fit, call or email us and we will work it out. We want our customers to have products that work for their pets, but cannot accept returns.

Beds are made of fleece and foam.
Neither Pet Threads nor its distributors, or retailers are responsible for accidents, illnesses or injuries that occur from use of these products.
Please watch for chewing and wearing of the pet beds.

Please email us with any questions you may have.